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Customer Service

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Call: 1-800-457-5977

Customer Service

For years Fred Meyer Jewelers has been providing its customers with superior products and services in our 375+ retail locations throughout the country. Now we take great pride in offering you the finest jewelry shopping experience available online at FredMeyerJewelers.com. Wherever you choose to shop with Fred Meyer Jewelers, you can rest assured that your happiness and satisfaction is our top priority. For your convenience we have enhanced our online offerings by adding features such as our Learning Center and Secure Shopping so you can place your order online with confidence.

To learn more about these and other services available to you please select one of the Customer Service categories to the left or from the links below.
 
Shipping
Shipping Information
Tracking Your Order
 
 

Our Guarantee
Guarantees
Jewelry Cleaning & Repair
Lifetime Jewelry Care Plan

Watch Protection Plan

Payment
Forms of Payment
Pay Your Fred Meyer Jewelers Credit Card
  Orders
Tracking Your Order
 
Returns
Return & Exchange Policy
Return Request Form
  Security & Privacy
Privacy Policy
Secure Shopping
Online Store Information
Learning Center
FAQ
Terms & Conditions
  Corporate Information
About Us
Store Locator
Community Goodwill
Corporate Responsibility
 
Contact Us

Fred Meyer Jewelers Customer Service
  • By e-mail Click Here
     
  • By phone:
    1-800-457-5977
    Monday - Friday
    8:00 am to 5:00pm PST
     
  • By Mail:
    Customer Service
    3800 SE 22nd Ave.
    Portland, OR 97202
Fred Meyer Jewelers Credit Card
For information regarding your Fred Meyer Jewelers Credit Card please contact Citibank.
  • By Phone:
    1-800-767-9820
    Monday - Friday
    9am - 5pm EST
     
  • Payments to your Fred Meyer Jewelers credit card may be sent to:
    Fred Meyer Credit Plan
    Processing Center
    Des Moines, IA 50364-0001


  • Click Here to Pay Your Bill Online

Jewelry Elite Credit Card
For information regarding your Jewelry Elite Card please contact TD Retail Card Services.
  • By Phone:
    1-800-252-2551
    Monday - Friday 9am - 9pm EST
    Saturdays 9am - 3pm EST
    24-Hour Automated Hotline
     
  • Payments to your Jewelry Elite credit card may be sent to:
    TD Retail Card Services
    PO Box 11956
    Newark, NJ 07101-4956

 

Bill Me Later
For information regarding your Bill Me Later account please contact Bill Me Later.
  • By phone:
    1-866-528-3733
     
  • Online:
    www.bill-me-later.com
     
  • Payments for Bill Me Later may be sent to:
    P.O. Box 105658
    Atlanta, GA 30348-5658