COVID-19
Dear Loyal Customer,
After temporarily closing our stores, we are happy to share that we are slowly beginning to open select locations around the country.
As we resume our operations and interactions together, we continue to take every step necessary to keep our customers, associates and communities safe from COVID-19. A series of safe practices have been put in place to ensure our commitment to associate health and a safe store experience.
What You Can Expect From Us:
A Commitment to Associate Health:
Our store associates will:
- Administer onsite temperature checks and staying home when feeling ill.
- Wear protective masks at all times.
- Wash hands often and after interacting with customers.
- Maintain 6' of social distancing amongst one another.
- Sanitize counters, PIN pad and register area completely and often. Use paper towels, tweezers or tongs during all cleaning, inspections and repairs.
A Safe Store Experience:
- A limited number of customers in the store at one time to maintain 6' of distance from other customers. Our parent company, Kroger is allowing 50% occupancy in our host stores to help maintain this as well. Our malls are restricting occupancy as dictated by local mandates.
- Signage within our host stores or malls and outside of our store reminding customers to maintain safe distancing of 6'.
- Asking customers to use hand sanitizer when handing us jewelry.
An Excited Team of Store Associates:
It goes without saying that our stores associates are eager to visit with you again. We invite you to stop by and see us. Since we are operating with reduced hours, call your local store for hours of operation. If your store is not yet open, please shop with us online at: fredmeyerjewelers.com
For all of your questions, please reach out:
FAQs: COVID-19 FAQs online
Customer Service: 1-800-342-6663 for questions about:
- Jewelry repairs
- Jewelry care and watch protection plans
- Credit payment and plans
Customer service hours are M-F; 5am-6pm PST/8am-9pm EST
As we continue to navigate a fluid situation, we will continue to keep you informed and let you know when we will reopen our stores. For now, we thank you for your understanding and cooperation.
Frequently Asked Questions
How are my 6 month Jewelry Inspections being impacted? Will I lose my warranty?
The safety of our customers, our associates and our communities are our top priority. Out of care and concern with COVID-19, we have extended all jewelry inspection requirements for jewelry guarantee validation an additional 60 days from their due dates in states where stores remain under a mandated temporary closure.
Your warranty will not lapse or be void.
If your store has reopened, you will be able to get this completed.
If you no longer have a store near you, please call our Authorized Repair Department to arrange your inspection at 1-800-342-6663 and select option #4 for a new repair or inspection.
When will your stores be reopening?
After temporarily closing our stores, we are happy to share that we are slowly beginning to open select locations around the country. Since we are operating with reduced hours, call your local store for hours of operation. If your store is not yet open, please shop with us online at: fredmeyerjewelers.com.
Where is my special order?
We apologize for the delay in your special order. Out of care and concern for our customers, associates, and communities our Distribution Center and stores have temporarily closed. The majority of our vendors have suspended any special order shipments until further notice. Once the Distribution Center and stores reopen, you will be notified to pick up your special order.
Please feel free to contact Customer Service at 1-800-342-6663 (DIAMOND) if you have any questions. Customer Service hours are M-F, 5 am – 6 pm PST/8 am – 9 pm EST
How do I make a payment on my Credit Card?
You can continue making your monthly payments directly with the credit provider. Click Here for more information.
- Platinum Preferred Card Holders, for payment options call 1.866.731.9735.
- Gold Preferred Card Holders, for payment options call 1.866.304.3280.
How do I make Lease Purchase Payment?
To make your Progressive Lease Purchase payment, contact them directly at 877.898.1970.
Extended Return/Exchange Policy
The safety of our customers, our associates and our communities is our top priority, out of care and concern with COVID-19, we are extending all refund/exchange requirements an additional 90 days from their original due date.
Please visit your local store to complete your Return/Exchange.
I need to pick up my repair, but the store is closed, what do I do?
We apologize that you were unable to pick up your repair before the store closed. Out of care and concern for our customers, associates, and communities, our stores are closed until we are notified that we can safely reopen. Unfortunately, we are unable to ship your repair to you at this time. Your repair is in our store and is safe and insured. We will be able to safely return your repair to your hands once we reopen. We sincerely apologize for any inconvenience.
I just sent out my jewelry to be inspected or repaired, where is it?
Our Authorized Repair Department has resumed limited operations for all inspection and repairs and are currently contacting any customers who sent their merchandise to this location for an inspection or repair. Our Distribution Center remains under a temporary mandated closure. If your repair was shipped to this location, your repair is at our facility and is safe and insured. We will be able to safely return your merchandise to your hands once we reopen. We sincerely apologize for any inconvenience.