How are my 6 month Jewelry Inspections being impacted? Will I lose my warranty?

The safety of our customers, our associates and our communities is our top priority, out of care and concern with COVID-19, we are extending all jewelry inspection requirements for jewelry guarantee validation an additional 60 days from their due dates. Your warranty will not lapse or be void.

When will your stores be reopening?

The safety of our customers, our associates and our communities is our top priority, out of care and concern with COVID-19, we plan to reopen temporarily closed stores as soon as we are notified it is safe to do so.

Where is my special order?

We apologize for the delay in your special order. Out of care and concern for our customers, associates, and communities, our distribution center and stores are closed until we are notified that we can safely reopen. The majority of our vendors have suspended any special order shipments until further notice. Once the store reopens, you will be notified to pick up your special order.

Please feel free to contact Customer Service at 1-800-342-6663 (DIAMOND) if you have any questions. Customer Service hours are M-F, 5 am – 6 pm PST/8 am – 9 pm EST

How do I make a payment on my Credit Card?

You can continue making your monthly payments directly with the credit provider. Click Here for more information.

• Platinum Preferred Card Holders, for payment options call 1.866.731.9735.
• Gold Preferred Card Holders, for payment options call 1.866.304.3280.

How do I make Lease Purchase Payment?

To make your Progressive Lease Purchase payment, contact them directly at 877.898.1970.

Extended Return/Exchange Policy

The safety of our customers, our associates and our communities is our top priority, out of care and concern with COVID-19, we are extending all refund/exchange requirements an additional 60 days from their original due date.

I need to pick up my repair, but the store is closed, what do I do?

We apologize that you were unable to pick up your repair before the store closed. Out of care and concern for our customers, associates, and communities, our stores are closed until we are notified that we can safely reopen. Unfortunately, we are unable to ship your repair to you at this time. Your repair is in our store and is safe and insured. We will be able to safely return your repair to your hands once we reopen. We sincerely apologize for any inconvenience.

I just sent out my jewelry to be inspected or repaired, where is it?

Out of care and concern for our customers, associates, and communities, our Distribution center and Authorized Repair Department have stopped all inbound and outbound shipments. Unfortunately, we are unable to ship your repair to you at this time. Your repair is at our facility and is safe and insured. We will be able to safely return your merchandise to your hands once we reopen. We sincerely apologize for any inconvenience.