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Customer Service

For years Fred Meyer Jewelers has been providing its customers with superior products and services in our more than 120 retail locations throughout the country. Now we take great pride in offering you the finest jewelry shopping experience available online at FredMeyerJewelers.com. Wherever you choose to shop with Fred Meyer Jewelers, you can rest assured that your happiness and satisfaction is our top priority. For your convenience we have enhanced our online offerings by adding features such as our Learning Center and Secure Shopping so you can place your order online with confidence.

To learn more about these and other services available to you please select one of the Customer Service categories to the left or from the links below.

Contact Us

Fred Meyer Jewelers Customer Service

  • By e-mail Click Here
  • By phone:
    Monday - Friday
    5am to 5pm PST
  • By Mail:
    Customer Service
    3800 SE 22nd Ave.
    Portland, OR 97202

Platinum Preferred Credit Card

For information regarding your Platinum Preferred Credit Card please contact Synchrony Bank.

  • By Phone:
    Monday - Sunday
    8am - 12am EST
    24/7 access to the IVR and website for self-service Account Management: www.mysynchrony.com
  • Payments to your Platinum Preferred Credit Card may be sent to:
    Synchrony Bank
    P.O. Box 960061
    Orlando, FL 32896-0061