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  • Engagement & Wedding
    • Engagement
      • Engagement Rings
      • Fancy Shapes
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      • Solitaire Rings
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      • Wedding Sets
      Plus
    • Wedding
      • Anniversary Rings
      • Diamond Bands
      • Plain Bands
      • Ring Wraps, Guards & Enhancers
      Plus
    • Brands
      • Canadian Iceโ„ข Diamond Collection
      • Destiny Diamond Collection®
      • Enchanted Disney Fine Jewelry
      • Forever Ideal Diamond Collection®
      • Let Love Grow Powered by ALTR
      • Rock Solid Diamonds®
      • Say I Do Diamond® Bridal Collection
      • Serinium®
      • Triton
      Plus
  • Jewelry
    • Rings
      • Engagement
      • Diamond
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      • Stackable Styles
      • View All
      Plus
    • Necklaces
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      • Gemstone
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      • View All
      Plus
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      • Diamond
      • Gemstone
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      Plus
    • Bracelets
      • Adjustable
      • Bangle
      • Charm
      • Diamond
      • Gemstone
      • Tennis Bracelets
      • View All
      Plus
    • Men's
      • Accessories
      • Bracelets
      • Chains
      • Necklaces
      • Rings
      Plus
    • Children's Jewelry
      • Bracelets
      • Earrings
      • Necklaces
      • Rings
      Plus
    • Popular Styles
      • Amazing Value
      • Birthstone
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      • Gift Ideas For The Bride
      • Gift Ideas For The Groom
      • Graduation Gifts
      • Mothers Day Gifts
      • Religious Jewelry
      Plus
    • Price
      • Under $100
      • $100 - $199
      • $200 - $499
      • $500 - $999
      • $1000 - $1999
      • Over $2000
      Plus
    • Popular Styles
      • Amazing Value
      • Customer Rated
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      • Initial Jewelry
      • Jewelry Boxes
      • Team Shop
      • PAWSitively Yours Diamond Jewelry®
      • Personalized Jewelry
      • Plush
      Plus
  • Watches
    • Brand
      • Bulova
      • Caravelle
      • CASIO®
      • Citizen Eco-Drive
      • Columbia
      • Edifice
      • G-Shock
      • Timex
      Plus
    • Gender
      • Ladies' Watch
      • Men's Watch
      • Unisex
      Plus
    • Price
      • Under $100
      • $100 - $199
      • $200 - $499
      • $500 - $999
      • $1000 - $1999
      • Over $2000
      • Watch Outlet
      Plus
    • Style
      • Casual
      • Dress
      • Sport
      Plus
  • Brands
    • Engagement & Wedding Brands
      • Canadian Iceโ„ข Diamond Collection
      • Destiny Diamond Collection®
      • Enchanted Disney Fine Jewelry
      • Forever Ideal Diamond Collection®
      • Rock Solid Diamonds®
      • Say I Do Diamond Bridal Collection®
      • Serinium®
      • Triton
      Plus
    • Designer
      • Albertoโ„ข
      • Cirari®
      • EFFYโ„ข
      • KALLATI®
      Plus
    • Exclusive
      • Amazing Value
      • Bellarosaโ„ข Crystal Jewelry
      • Joy De Mer® Cultured Pearl Jewelry
      • Let Love Grow Powered by ALTR
      • Lovebeat Diamondโ„ข Jewelry
      • PAWSitively Yours Diamond Jewelry®
      • PRIMO Men's Jewelry®
      Plus
    • Fashion
      • Enchanted Disney Fine Jewelry
      • Rembrandt Charms
      • Sirena Diamond Jewelry
      • Wind & Fireโ„ข
      • Zable® Beads & Charms
      Plus
  • Education
  • Outlet
    • Clearance
      • Rings
      • Necklaces
      • Earrings
      • Bracelets
      • Accessories
      • Men's
      Plus
    • Watch Outlet
      • Ladies'
      • Men's
      Plus
    • Watch Brands
      • Bulova
      • Citizen Eco-Drive
      • G-Shock
      Plus
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Skip Navigation LinksHome > Customer Service

Customer Service

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Email or
Call: 1-800-342-6663

Customer Service

For years Fred Meyer Jewelers has been providing its customers with superior products and services in our 375+ retail locations throughout the country. Now we take great pride in offering you the finest jewelry shopping experience available online at FredMeyerJewelers.com. Wherever you choose to shop with Fred Meyer Jewelers, you can rest assured that your happiness and satisfaction is our top priority. For your convenience we have enhanced our online offerings by adding features such as our Learning Center and Secure Shopping so you can place your order online with confidence.

To learn more about these and other services available to you please select one of the Customer Service categories to the left or from the links below.

Shipping

Shipping Information

Tracking Your Order

Forms of Payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Fred Meyer Jewelers Platinum Preferred Credit Card
  • Littman Jewelers Platinum Preferred Credit Card
  • Gift Cards

You will be prompted to give us information about your method of payment at the appropriate point in the checkout process.

Platinum Preferred Credit CardPlatinum Preferred Credit Card
Pay now »
1-866-731-9735

Gold Preferred Credit CardGold Preferred Credit Card
Pay now ยป
1-866-304-3280

Progressive LeasingDirect Access by Progressive - No Credit Needed
(Valid in-store only) More About Program »

Returns

Return & Exchange Policy

Return Request Form

Online Store Information

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Terms & Conditions

Our Guarantee

Guarantees

Jewelry Cleaning & Repair

Lifetime Jewelry Care Plan

Watch Protection Plan

Orders

Tracking Your Order

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Corporate Information

About Us

Store Locator

Community Goodwill

Corporate Responsibility

Contact Us

Fred Meyer Jewelers Customer Service

  • By e-mail Click Here
  • By phone:
    1-800-342-6663
    Monday - Friday
    8:00 am to 9pm EST
  • By Mail:
    Customer Service
    3800 SE 22nd Ave.
    Portland, OR 97202

Platinum Preferred Credit Card

For information regarding your Platinum Preferred Credit Card please contact Synchrony Bank.

  • By Phone:
    1-866-731-9735
    Monday - Sunday
    8am - 12am EST
    24/7 access to the IVR and website for self-service Account Management: www.mysynchrony.com
  • Payments to your Platinum Preferred Credit Card may be sent to:
    Synchrony Bank
    P.O. Box 960061
    Orlando, FL 32896-0061

Gold Preferred Credit Card

For information regarding your Gold Preferred Credit Card please contact Genesis Financial Services.

  • By Phone:
    1-866-304-3280
    Monday - Friday
    6am - 6pm PST
  • Payments to your Gold Preferred Credit Card may be sent to:
    Bankcard Services
    P.O. Box 84049
    Columbus, GA 31908-4049


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