Skip Navigation LinksHome > Customer Service > Returns

Customer Service

Skip Navigation Links.

Contact Us


Email or
Call: 1-800-342-6663
Easy Returns | 30 Days for Watches | 60 Days for Jewelry | 90 Days for Exchanges

Return & Exchange Policy

You may return any merchandise purchased from FMJ, Inc. DBA FredMeyerJewelers.com within 60 days of when the order was placed. Watches in absolute original condition (unworn) may be returned within 30 days of when the order was placed. Returned merchandise must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).

Please Note: Shipping charges are non-refundable.

Online Return Requests

To process a return request for your on-line purchase, either click the Order Status/Returns link at the bottom of any page or go to the Customer Service page and in the Return section click Return Request Form. On the Order Information page enter the following information in the required fields and click on the Lookup button:

- Order Reference Number*
- Last Name*
- Last 4 digits of the Credit Card Used or PayPal Credit Account ID
- 5-digit Billing Address Zip Code

Once your order results are showing below, please check the box next to each item that you are planning to return and click the Return button. This will submit your request to our processing department and an automatic response email with instructions on how to process your return will be sent to the email address you used when placing the order.

*Order Reference Number is the number you received on the confirmation page after submitting your order. This is also the Purchase Order # on your packing slip without the preceding FMJ (example; if your packing slip states FMJ000000 remove the FMJ and enter 000000).

*Last Name should be the last name entered as the "Bill To" when the order was submitted.

*Last 4 digits of the Credit Card is the last 4 numbers on your credit/debt card which was used to place the order with. You can find this number on the front and back of your credit card.

*PayPal Credit Account ID is the last 4 digits of your PayPal Credit account. Please refer to your billing statement for this number or contact PayPal Credit directly.

*5-digit Billing Address Zip Code is the zip code which was entered for the billing address.

Refunds

Refunds will be credited back to the credit card or PayPal Credit account used for the purchase. Please note: an in-store purchase cannot be returned to the on-line store.

Store Refunds/Exchange Policy

If for any reason you are not completely satisfied with your purchase, we will gladly accept your jewelry* return up to 60 days from date of purchase. Exchanges may be made up to 90 days from date of purchase. *Returns or exchanges of custom designed jewelry, class rings, family jewelry and items that have been engraved are not accepted.

  • Watch Returns - Watches may be returned within 30 days from date of purchase only if they have not been worn and have not been sized. Watch warranties vary by manufacturer and are covered in the manufacturer’s warranty book that was provided at time of purchase.

  • Gift Returns - Gift items may be exchanged for gift card or jewelry item of equal or greater value.

  • Trade-ins - Your new jewelry item may be returned within sixty (60) days of purchase with sales receipt. If returned within 60 days, you will receive your original trade-in item and a refund of the amount paid in difference.

  • Refunds - Cash refunds are issued to original purchaser With original sales receipt. Items purchased by check require a 21-day hold from date of purchase. Cash and checks over $100 are issued by check from Kroger within 30 days. Returns of merchandise purchased with a debit or credit card will be processed as a credit to the account* on which the original purchase was made. *This will include closed accounts.

PayPal Credit Return Policy

All FredMeyerJewelers.com purchases made with a PayPal Credit account must be returned to the on-line store within 60 days of when the order was placed. Watches in absolute original condition (unworn) may be returned within 30 days of when the order was placed. Merchandise must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).

Return requests can be processed on our website, please visit our Customer Service page and in the Return section click Return Request Form.

Unmounted Diamond Return Policy

Unmounted Diamonds purchased online must be returned to the online store within 30 days of when the order was placed. The Unmounted Diamond must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).

Return requests can be processed on our website, please see Online Return Requests above for more information on how to process your online return.

Lifetime Diamond Trade-In Privilege

The following pieces qualify for Trade In toward the purchase price of a new diamond jewelry item that is at least double the price you paid for your original purchase:

  • All diamond solitaire rings, solitaire pendants and stud/solitaire earrings
  • Diamond engagement rings including unity rings and 3-stone rings
  • Diamond bridal sets
  • Unmounted Diamonds

The following are not eligible for Trade In: Precious and semi-precious gemstone jewelry (with or without diamonds), merchandise from competitors, anniversary rings, right hand rings, diamond tennis bracelet, multi stone diamond fashion jewelry, and clearance jewelry items.

To be eligible for the trade-in privilege jewelry guarantee, document and original sales receipt must be presented as confirmation of eligibility. You may only trade in one jewelry item for one jewelry item.

*Exchanges in store locations only

Back to Customer Service



 

We value your privacy. We will not share your email address.
 
Fred Meyer Jewelers Platinum Preferred Card